Unsigned Books

The Dialogue Series  

“Good afternoon, sir. Welcome to our information desk. Here is our list of frequently asked questions. Please, see if the question you have is on the list. It will definitely speed up the entire process.” 

“Good day ma’am. Well, I would like to file a complaint. If it is not too much trouble.” 

“I’m sorry, sir. Is your question not on the list?” 

“I do not really have a question; I would just like to file a complaint. If it is not too much trouble.” 

“No trouble at all, sir. Just point out on the list which question it is you would like to have answered and I will show you to the next desk where they will give you further information.”  

“What if I just want to file a complaint and do not have a question?” 

“I’m sorry, sir. I do not think I understand. Is there something wrong? Could you, please, select a question?” 

“My question is not in the list, ma’am.” 

“In that case, sir, could you please go to the last desk? My colleague over there will be glad to be of your assistance. Good day, sir.” 

“Thank you ever so much. Have a good day.” 

— 

“Good afternoon, sir. What seems to be the problem?” 

“Well, I would like to file a complaint about the service you provided a little more than a month ago.” 

“I’m sorry, sir. I will write down the address. You can send us a letter stating your grievances and an answer will be provided within a fortnight.” 

“Thank you very much, but that will not be necessary. See, my wife has already sent you a letter. We have, however, not been provided with an answer.” 

“I’m sorry, sir. You can send us a letter about that, and an answer will be provided within a fortnight.” 

“Yes, I know. My wife has already sent you a letter. It has remained unanswered. Could you be so kind as to assist me?” 

“I understand that you have already contacted us. Is that right?” 

“Yes, my wife has already sent you a letter of complaint. And if it is not too much trouble, I would like to talk to someone about this.” 

“If you would like to talk to an assistant about this, I could send you to my colleague. Would you like that, sir?” 

“Please, it is my day off, and I would like to have this problem solved today.” 

“There is a yellow line on the floor behind you, sir. Please, be so kind as to follow the yellow line. At the end you will find some seats. You can wait there, and someone will be with you momentarily. Will that be all, sir?” 

“Yes, thank you very much.” 

“Not at all, sir. Glad to be of service. Have a nice day.” 

— 

“Good afternoon, sir. What can I do for you today?” 

“My wife was not happy with the service you provided and sent you a letter of complaint about a month ago. Unfortunately, we have not yet received an answer.” 

“I’m sorry, sir. Was your question not on the list at the front desk? Would you like to have another look at it?” 

“No, it was not on the list, and I do not think it will be necessary for me to have another gander. You see, we have a complaint.” 

“I totally understand, sir. We will do our best to solve any of your problems. What can I help you with?” 

“Well, my wife already wrote you a letter. She came into your shop a while back, and she wanted to buy one of your products. She wanted some advice from one of your staff members. There was not anybody to be found. It took about half an hour before help arrived and that person just gave her a list of frequently asked questions. And … . ” 

“I’m sorry, sir. Could you please state the problem in less than fifty words?” 

“I see. My wife wanted help when she wished to buy one of your products. Alas, there was nobody here to assist her. The help she eventually got was not satisfactory.” 

“I’m sorry, sir. Is the product you have bought not to your satisfaction?” 

“There is nothing wrong with the product, ma’am. It was the service that you failed to provide.” 

“But there is nothing wrong with the product?” 

“No, ma’am.” 

“I’m sorry, sir. If there is nothing wrong with the product, I do not think I can be of any assistance to you. Is there anything else I can do for you?” 

“Is there anybody here I could talk to about the service?” 

“If you would like to talk to somebody about the service we provide, I advise you to go to the information desk at the entrance of our shop and see if your question is on the list. My colleague will then help you further. Selecting the right question will surely speed up the process. Will that be all, sir?” 

“No thank you. I think I have all the answers I need.” 

“Here is a form for you about our customer service. If you could please fill it out and put it in the box on your way out.” 

“Will that help?” 

“With what, sir?” 

“Will it help improve the service?” 

“If we find there is a problem with our customer service, we will add a question to the list, sir. Will that be all?” 

“Yes, thank you.” 

“Good day, sir.” 

“Good day.”